When the user orders delivery for his order through the service, the order is delivered to the address specified by the user in the service. The Restaurant that received the order is responsible for transporting the order.

If the User has not ordered a delivery service, the products ordered by the User can be picked up from the Restaurant

vertaafood uses text messages to inform the customer about three things:

1. Accepting the order and announcing the arrival time
2. When the order leaves the restaurant, we send a QR code and information about the status of the order on the way. You can use the QR code to acknowledge receipt of the product.
3. After receiving the product, you will receive a thank you message.

The delivery time of the order is determined according to the delivery times announced by the delivering Restaurant. The estimated delivery time is always indicated when placing the order.

The user`s payment obligation arises at the time of placing the order. The user can pay with one of the following payment options:

Orders are paid upon delivery.

Orders are paid upon pickup from the restaurant. If the User does not pick up the ordered dose or product, an invoice will be sent afterwards to the e-mail address provided by the User.

The restaurant can use the Annospassi service, through which the customer can earn stamps in his passport for orders accepted by the restaurant. Each restaurant has its own ration passport, as well as control over how stamps are issued. After the amount of stamps set by the restaurant, the customer can earn a reward code, which is delivered to the customer by email and can also be found on the customer`s own page -> portion pass -> restaurant portion pass -> view.

Stamps for drink orders and transport fees cannot be collected for Annospass

Paying with a dose pass

After the customer has received the dose pass code, €8 can be deducted from the final amount of the order on the next order. This is done by entering the unused code "I have an annospassi code" in the column

The history of the ration card

After the customer uses her dose pass code, the dose pass coupon shown on her own page is transferred to the customer`s dose pass history.

The subscriber`s information is stored in vertaafood Oy`s customer register. For security reasons, each subscriber must register as a user of the service before using the service. By ordering the service, the customer has read and accepted the service`s registration statement. By ordering the service, the customer is registered as a customer of the vertaafood service.

Finnish law applies to these terms of use and these terms of use are interpreted in accordance with Finnish law. If you are a consumer customer living in the territory of the European Union, you cannot deviate from the mandatory consumer protection legislation of your country of residence, to your detriment. Disputes arising from these terms of use will be resolved in the first instance in the district court of Central Finland. As a Finnish consumer, you can turn to the Consumer Disputes Board in the event of a dispute (instructions can be found at the addresses kuluttajariita.fi and kuluttajaneuvonta.fi)

10.1 vertaafood can change these terms of use

10.2 vertaafood publishes the changed terms of use on the service`s website and informs the User about the change in the terms of use in the vertaafood service or by email to the address that the User has added to the vertaafood service. If the User does not accept the changed terms of use, the User must stop using the vertaafood service.