When the user orders delivery for his order through the service, the order is delivered to the address specified by the user in the service. The Restaurant that received the order is responsible for transporting the order.

If the User has not ordered a delivery service, the products ordered by the User can be picked up from the Restaurant

vertaafood uses text messages to inform the customer about three things:

1. Accepting the order and announcing the arrival time
2. When the order leaves the restaurant, we send a QR code and information about the status of the order on the way. You can use the QR code to acknowledge receipt of the product.
3. After receiving the product, you will receive a thank you message.

The delivery time of the order is determined according to the delivery times announced by the delivering Restaurant. The estimated delivery time is always indicated when placing the order.

If you have a Facebook profile, you have the option to create a customer account or register on our website using the "Facebook login" button. To identify "Facebook Login", look for the blue button with the Facebook logo and the text "Login with Facebook".
When you use the "Log in with Facebook" button on our website, you are automatically logged in or registered with your Facebook credentials (if you are a new customer, you will be registered). However, we only receive general and publicly available information from your Facebook profile (such as name, profile picture and email address). Before registering, we send you a notification about data exchange with Facebook, and the extent of the data we receive depends on your personal data protection settings on Facebook.
We would like to inform you that changes to Facebook`s privacy policy and terms of use may result in the transfer of your profile pictures if they are marked as "public" in your Facebook privacy settings. If you have given permission to publish the necessary information (such as first name, last name and e-mail address) on Facebook, we store and process the information transmitted by Facebook for the purpose of creating a user account.
Responsibilities
The Facebook and Instagram social media platforms are operated by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland.
We take full responsibility for all interactions that take place on our own platforms. However, we would like to clarify that the controllers of general interactions and interactions outside of our profiles are the administrators of the social media platforms. The only exception to this is usage analysis (page views), where we share joint responsibility with Facebook.
For your convenience, we have included links to the privacy policies of each social media platform so that you can review the information collected by each operator. As for Facebook, they provide page administrators with statistics and data known as "Page Insights" that help them understand the activities people do on their pages.
Privacy policy / Facebook

You can delete your account and your related data following the steps mentioned below

1. Log in to your account.
2. Click on the users icon and select profile.
3. There you can click on "Delete my Account" button.
4. You need to approve the deletion from your registered email
5. Our representative will be review the delete request and your account and data will be removed within 7 working days.

We are committed to protecting your privacy and ensuring the security of your personal information. When you choose to log in to our platform with Apple Login, we may ask you to provide your private email address. This information is necessary for the proper functioning of our services and is processed in accordance with this privacy statement. Additionally, as part of our verification process, we ask users to enter their first and last name. You can be sure that we treat this information with the utmost confidence and only use it to confirm your identity. We will not disclose your personal data to third parties without your express consent, unless required by law. By using our Services, you accept and agree to the terms set forth in this Privacy Policy.

The user`s payment obligation arises at the time of placing the order. The user can pay with one of the following payment options:

Orders are paid upon delivery.

Orders are paid upon pickup from the restaurant. If the User does not pick up the ordered dose or product, an invoice will be sent afterwards to the e-mail address provided by the User.

The restaurant can use the Annospassi service, through which the customer can earn stamps in his passport for orders accepted by the restaurant. Each restaurant has its own ration passport, as well as control over how stamps are issued. After the amount of stamps set by the restaurant, the customer can earn a reward code, which is delivered to the customer by email and can also be found on the customer`s own page -> portion pass -> restaurant portion pass -> view.

Stamps for drink orders and transport fees cannot be collected for Annospass

Paying with a dose pass

After the customer has received the dose pass code, €8 can be deducted from the final amount of the order on the next order. This is done by entering the unused code "I have an annospassi code" in the column

The history of the ration card

After the customer uses her dose pass code, the dose pass coupon shown on her own page is transferred to the customer`s dose pass history.

The subscriber`s information is stored in vertaafood Oy`s customer register. For security reasons, each subscriber must register as a user of the service before using the service. By ordering the service, the customer has read and accepted the service`s registration statement. By ordering the service, the customer is registered as a customer of the vertaafood service.

Finnish law applies to these terms of use and these terms of use are interpreted in accordance with Finnish law. If you are a consumer customer living in the territory of the European Union, you cannot deviate from the mandatory consumer protection legislation of your country of residence, to your detriment. Disputes arising from these terms of use will be resolved in the first instance in the district court of Central Finland. As a Finnish consumer, you can turn to the Consumer Disputes Board in the event of a dispute (instructions can be found at the addresses kuluttajariita.fi and kuluttajaneuvonta.fi)

10.1 vertaafood can change these terms of use

10.2 vertaafood publishes the changed terms of use on the service`s website and informs the User about the change in the terms of use in the vertaafood service or by email to the address that the User has added to the vertaafood service. If the User does not accept the changed terms of use, the User must stop using the vertaafood service.